(815) 836-8735

Welcome to Thimbles Quilts!

Customer Service

Shipping & Delivery

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.

If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

If you require express or 2 day shipping, please call us at (815) 836 - 8735 for charges. 

Privacy & Security
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information. This includes contracting reputable third parties to monitor the security of our site and data.

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.

Changes to this privacy policy

Our privacy policy may be updated at any time. When we do, we will revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Returns & Replacements
  • No returns allowed on fabrics, books, patterns or opened items unless defective.
  • All returns must be in new condition.
  • Sewing machines and unopened software can only be returned within 7 days of purchase and a 15% restocking fee will apply.  Defective items can be exchanged for the same or better item.
  • A receipt must accompany all returns.
  • Returns will only be allowed within 30 days from original purchase date.
  • Refunds will be in the same form of currency used for the original purchase.  For example, if the item was purchased with a credit card, issue a credit to that same card.
  • Store credits or equal exchanges can be issued in lieu of cash refunds.
  • If the purchase was made by personal check, a refund will be issued by mail after 14 days from receipt of the returned merchandise. This allows time for the original check to clear the bank.